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SWAP FAQ

At no time will this site or any member of it ever ask for your seed words. anyone doing so is trying to steal from you

To keep customers safe, we do not have such an option. Swaps ask you to send in your crypto to be traded and then the coin you want is sent to you!

ChangeNOW is a simple and fast instant cryptocurrency exchange service. You do not need to register, and your exchange will have no limits. We’ll quickly convert more than 170 coins for you without charging any additional or hidden fees.

ChangeNOW is integrated into multiple cryptocurrency trading platforms, including Binance, Bitfinex, HTX, OKEx, and Kucoin. At the moment of the trade, we’ll choose the best exchange rate on the market at any given moment and offer it to you.

Created by a team of experienced blockchain developers, ChangeNOW is a fully secure service with a twist — we’re completely registration-free. This allows our clients to avoid identification or financial theft. We offer the best rates on the market, as we use reliable cryptocurrency trading platforms.

As for me, I see nothing and have no access to any funds at any time.

ALSO, THIS SITE WILL NEVER ASK FOR YOUR SEED WORDS. IF ANYONE ASKS YOU FOR YOUR SEED WORDS THEY ARE TRYING TO STEAL FROM YOU.

I use ChangeNow.io to facilitate the exchange service. The fee charged for the service is then split between them and me. So, yes I do make money from this service.

In order to be able to use ChangeNOW or this site, customers don’t need to create any sort of account. There isn’t even a place to create an account on this site.

The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on the size of your transaction and the capacity of the block. We boast the highest exchange speeds on the market thanks to our revolutionary trading algorithms.

There is no upper limit for cryptocurrency exchanges on ChangeNOW. However, there are lower limits: they are different for each coin and range from ~$1.7 to $20. We’re working on lowering the minimal exchange amounts for all the coins available on ChangeNOW. If the deposit you’ve sent us is less than the minimum exchange amount, we will not be able to finish the exchange and guarantee a refund.

The expected rate is the rate at this exact moment. You must understand that it takes some time to send the deposit and confirm the transaction so, with the market volatility, you might get a bit less or more than you thought you would.

If you send in an asset that is not supported on ChangeNOW (full list of supported assets is available here), unfortunately, we won’t be able to guarantee a refund. Please keep this in mind to make sure your funds are safe at all times.

Please ask if you have questions.

During the classic flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It’s included into the rate you will see at the beginning of the exchange, no other fees included.

Because of the rate risks we take, the fixed rate may differ from the classic flow’s rate. However, it gives our customers confidence in the amount they will receive.

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.

You may choose the fixed rate flow if you would like to be certain that the amount of crypto you’ll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.

In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.

 No… not through swap.jeranism.com but you can do so through ChangeNow.io You can buy cryptocurrency with a USD/EUR card. This feature is brought to you by our third-party partner service, Simplex. To buy crypto with a credit or debit card click here.

ChangeNOW exchange service is a non-custodial platform that prioritizes user control and ownership of assets. If you are looking for custodial services try here

After you’ve picked the Fixed Rate flow, you create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won’t change in any way. You will receive the exact amount that was displayed to you.

Please keep in mind that our deposit addresses for BTC conform to the SegWit standard. It’s technically impossible for ChangeNOW to withdraw any coins except for BTC from SegWit BTC addresses since neither BCH, LTC, or BSV support SegWit at the moment. When it comes to refunds, note that ChangeNOW’s technical department is able to refund only BTC from SegWit BTC addresses. No other crypto assets, including but not limited to LTC, BSV, BCH sent to a SegWit BTC address could be refunded.

The Bitcoin Cash hard fork has resulted in creating multiple chains. However, as they are not secured by replay protection technologies, there is a chance of double-spending affecting both chains (BCH/BSV or BCH/BCHA). It means that transactions made with one of these coins may be replicated for the other.

In such a case, please contact our support team at support@changenow.io. We will do our best to refund you within 24 hours. Still, we have to warn you that in some extremely rare circumstances there may be no chance of getting the funds back. The best way to avoid it is to split your coins: please make sure you did it before arranging a transaction.

If you are having any issues you can reach out to Jeran through Telegram here.  Or you can contact ChangeNow.io for support here.